Relume Plugin Import Freezes on Webflow: Troubleshooting Steps and Help Needed

·Apr 03, 2026 11:16 PM·

Hey Everyone! I am feeling a little stuck with an importing problem using the relume plugin on webflow. This is not my first time building out a relume site and I have just gotten stuck after hours of troubleshooting. I built out the site in relume, cloned the starter site, made sure it had a site plan and created a backup, I have cleared cache and cookies, loggout and re logged in to all accounts, basically everything I can think of but when I go to import it gets stuck and freezes. I have tried importing just one page or just the style guild, re cloned the starter site and did the whole process like 10 times now - no luck. any ideas on what to try? any help would be greatly appreciated🙏

6 comments

· Sorted by Oldest

Matt J.
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just replied to your email
Mirko T.
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Hi Relume team / Matt J. I’m running into the same issue described in this thread. The plugin freezes during the import into Webflow and never completes. I’ve already tried the usual troubleshooting steps:
cloned a fresh starter project
created a backup
cleared cache and cookies
logged out and back into both Relume and Webflow
retried the import multiple times
tried importing only a single page
tried importing only the style guide
The issue still persists. Can you please check this and let me know what might be causing it, or what the next step should be? Thanks, Mirko
Matt J.
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Mirko T. sorry to hear of the frustrating experience and troubles. Can you confirm if you are using chrome and have the most recent update applied? Additionally grabbing a HAR file will help us diagnose a few things. You can watch this quick loom on how to get the HAR file. https://www.loom.com/share/fcbead3f21634dbe9f8861c67ad9fab7?sid=f2a54e13-cbac-40a5-83bb-58d410382ddf
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Mirko T.
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Hi Matt J. thanks for the answer. Yes, I’m using Chromium. I can send over the HAR file. Could you share an email address where I should send it?
Matt J.
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Mirko T. ah apologies for missing this. support@relume.io will work for this - thanks!
Mirko T.
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Matt J. I’ve just sent over the email with the HAR file attached.