Issues Accessing Free Components in Free Account Prompting Upgrade Request

·Apr 30, 2026 03:32 PM·

Hi, I am trying to use the free components in my free account and it keeps prompting me to upgrade to use them, I am confused as this wasn't the case before

5 comments

· Sorted by Oldest

Matt J.
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Richard P. mind DMing your Relume account email and I can take a look?
Richard P.
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Sent!
Matt J.
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Richard P. ah okay - yeah legit bug - I'll see if the team can resolve soon. In the meantime, I could give you a 30 day trial of Starter, which would get you access to more than the 30 components. But you'd need to upgrade your account and add a CC. It'll start the 7 day trial, and I can extend it. I can also shut off automatic payments - so you don't get charged. If that all sounds like something you want to do - just let me know when you've done the upgrade and then I can sort it out on our end.
Richard P.
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yeah that would be awesome thank you! I will go ahead and get the trial started now
Richard P.
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Okay Matt J. I went ahead and started the trial on Starter! Thanks

Matt J.
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·
Richard P. mind DMing your Relume account email and I can take a look?
Richard P.
·
·
Sent!
Matt J.
·
·
Richard P. ah okay - yeah legit bug - I'll see if the team can resolve soon. In the meantime, I could give you a 30 day trial of Starter, which would get you access to more than the 30 components. But you'd need to upgrade your account and add a CC. It'll start the 7 day trial, and I can extend it. I can also shut off automatic payments - so you don't get charged. If that all sounds like something you want to do - just let me know when you've done the upgrade and then I can sort it out on our end.
Richard P.
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yeah that would be awesome thank you! I will go ahead and get the trial started now
Richard P.
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Okay Matt J. I went ahead and started the trial on Starter! Thanks