Account Upgrade Issue: Payment Made but Still on Free Status

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Hello, I'm having trouble with my account. I've made the corresponding payment, but my account and projects are still in free status, not Pro status.

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Javier A.
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Matt J. Matt, can you help me solve this problem? I see in the referenced link that there was a similar case.
Matt J.
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Javier A. sure, can you provide your Relume account email and I'll take a look?
Matt J.
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you can DM or send here, up to you

Javier A.
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·
Matt J. Matt, can you help me solve this problem? I see in the referenced link that there was a similar case.
Matt J.
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·
Javier A. sure, can you provide your Relume account email and I'll take a look?
Matt J.
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you can DM or send here, up to you