Relume Community Icon
Relume Community
  • 馃彔Home
  • 馃搮Events

  • 馃數Announcements
  • 馃數General
  • 馃數Getting Started
  • 馃數Issues
  • 馃數Showcase

Powered by Tightknit
Issues
Issues

anybody getting this when trying to import a wireframe to Figma?

Avatar of Parker S.Parker S.
路

anybody getting this when trying to import a wireframe to Figma?

29 comments

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. apologies for the issues. Can you try again? Looks like OpenAI may have had some temporary issues. If it persists can you share your Relume share link?

  • Avatar of Parker S.
    Parker S.
    路

    I tried again and it didn鈥檛 work! https://www.relume.io/app/project/P1142315_1Ovj3rOPDlnsnJ7A1cAPIrePqIpqPJpG0anrBgkdreQ

  • Avatar of Parker S.
    Parker S.
    路

    Matt J. any chance there鈥檚 a fix for this?

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. okay I'm seeing quite a few uncommon components - which in theory shouldn't matter but all it takes is one error with one of them to throw this off. Before we go down that rabbit hole though, just confirming - are you importing your wireframes into our Figma kit?

  • Avatar of Parker S.
    Parker S.
    路

    yes!

  • Avatar of Parker S.
    Parker S.
    路

    hey Matt J. I鈥檓 seeing the issue on other projects as well. any thoughts on how to get the Figma plugin to work?

  • Avatar of Parker S.
    Parker S.
    路

    I also logged out of the plugin and in again

  • Avatar of Parker S.
    Parker S.
    路

    Style guide version 2.7

  • Avatar of Matt J.
    Matt J.
    路

    Shoot Parker - didn't realize you were still having these issues after this long. Can you DM the Relume project URLs, and if I can reproduce the issue, I'll escalate to engineering to see what might be the cause.

  • Avatar of Parker S.
    Parker S.
    路

    Matt J. sent you a DM!

    馃挭1
  • Avatar of Matt J.
    Matt J.
    路

    Parker S. are any components importing at all or?

  • Avatar of Matt J.
    Matt J.
    路

    in my test - so far, it looks like everything imported fine even though it threw an error.

  • Avatar of Matt J.
    Matt J.
    路
  • Avatar of Matt J.
    Matt J.
    路

    its possible the app is throwing this error because of the unexpected content teaser page with no navbar in it

  • Avatar of Matt J.
    Matt J.
    路

    we may be overly aggressive with checks there or something but I'll pass this project over to engineering to see if they can see any console errors on this.

  • Avatar of Matt J.
    Matt J.
    路

    but I would like to know

    1. 1.

      If components are importing and if not all of them, if you are able to identify which components didnt make it in.

    2. 2.

      Making sure you are importing into our Relume Figma Kit?

  • Avatar of Parker S.
    Parker S.
    路
    1. 1.

      nothing is importing at all!

    2. 2.

      yes, version 2.6

  • Avatar of Parker S.
    Parker S.
    路

    we set up a relume figma kit copy when we get the project in, and sometimes it takes a couple months to get it going. If it鈥檚 a versioning thing, I can wait to set up the relume figma kit until we鈥檙e ready to design.

  • Avatar of Parker S.
    Parker S.
    路

    Matt J. still running into this issue on v2.8, just DM鈥檇 you the project file. Import hasn鈥檛 worked this whole time 馃様

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. I was able to import this without any issue at all using the latest figma kit. Did you make any changes at all to the figma kit before importing? Are importing via the Figma app or Figma in the browser? Are there any other details you could share about your setup? Are you running any kind of VPN or network antivirus? What OS are you on - Windows or Mac?

  • Avatar of Matt J.
    Matt J.
    路

    I shared the figma file where I had imported the wireframes so that you can duplicate that file and move forward with your project

  • Avatar of Parker S.
    Parker S.
    路

    Hey Matt, still running into this issue. I haven鈥檛 made any changes to the Figma kit. Running Figma in-app. Tried in-browser and it worked!

  • Avatar of Matt J.
    Matt J.
    路

    Odd, okay thanks for letting me know

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. some silly basic checks that we should do here:

    1. 1.

      Verified internet connection (stable and working).

    2. 2.

      Cleared cache in both Relume and Figma.

    3. 3.

      Reinstalled the Relume plugin in Figma.

    4. 4.

      Confirmed that you are logged into the correct accounts in both Relume and Figma.

    5. 5.

      Disabled VPN, antivirus, and firewall temporarily.

    6. 6.

      Attempted to access the plugin on both the desktop app and the web version of Figma.

    Let me know if any of these resolve the issue. I'm going to get engineering to look into this at the same time just in case as this has obviously been going on for while for you and I'm at a bit of a loss as to why. The fact that I am able to open the project and import everything on my end is leaning me more towards something unique about your system over some bug with our system. Its incredibly difficult to fix a bug we can't reproduce.

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. can you try duplicating that project and try importing that duplicate?

  • Avatar of Matt J.
    Matt J.
    路

    also is this the only project where this issue exists? Apologies if I've asked this question already.

  • Avatar of Parker S.
    Parker S.
    路

    it throws the error regardless of project, so I鈥檒l troubleshoot with your list later this week. thanks for the help!

  • Avatar of Matt J.
    Matt J.
    路

    okay

  • Avatar of Matt J.
    Matt J.
    路

    Parker S. if those all fail, can you screen record - no sound is fine - just so we can see the steps you are taking and see if we can spot anything. Thanks in advance - real bummer that this has not been working for you, for this long.