App Error Alert: Known Issues Reported Today

Stephan S. have you moved locations or are using a different wifi network than you were on Friday? This may also be related to an outage with Cloudflare - though I am not seeing anything on their status page right now.

I am in Mexico but I have tried with and without VPN and get the same issue. On Friday I was on VPN. I get the homepage but the app throws the error.

Please let me know if you want me to try again. I just tried to sign up again and get the error there too.

Stephan S. can you try this URL? https://www.relume.io/app/login

Same error still I'm afraid

Stephan S. do you have any known node processes running? I ask because one other person had this issue and it turned out they had a node process running that was blocking access. If you have no idea what I'm talking about, let me know. I'll escalate to engineering when I hear back from you.

no. No node processes running.

okay

Hi Stephan S., which web browser are you using? Would you mind trying it out in a different browser and seeing if you run into the same issue?

Thank you. I have identified the issue. In NordVPN there is a "Web protection" service, active even when VPN connection is off, which is apparently blocking the relume service. If I pause it it works.