Need Help Restoring Lost Work in Relume? Seek Tech Support! | Relume Community

Need Help Restoring Lost Work in Relume? Seek Tech Support!

Hi there. I’m new to Relume, working on my first project. Not sure if I’m in the right place but I need some tech support. I think I accidentally deleted all the work in Relume I did for the last 7 hours..I got a warning that my work may not be saved if I exited the window. However I had to close my browser at the time to work from another device, and when I reopened it to log in all my progress disappeared back to how it was before I began work this morning. I’m on a very tight timeline with this project and panicking a bit - is there any sort of history or version control where I can go back and restore what I lost? Please let me know, thank you!

25 comments

Linds G.
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Is there anyone available that could help me with this? I’m really in a pinch and would be very grateful if there’s some way to restore even part of what I lost
Linds G.
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Is there anyone available that could help me with this? I’m really in a pinch and would be very grateful if there’s some way to restore even part of what I lost
Matt J.
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Linds G. can you share the Relume project URL?
Linds G.
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Yes! It’s https://www.relume.io/app/project/P1969345_3HCUSbtx2nvPVR4st3AbbzhwYPCTSTCzeygZtvB8O-o#mode=wireframe If there’s any way to get it back to where it was about 4pm EST yesterday, that’d be a lifesaver
Linds G.
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Matt J. Yes! It’s https://www.relume.io/app/project/P1969345_3HCUSbtx2nvPVR4st3AbbzhwYPCTSTCzeygZtvB8O-o#mode=wireframe If there’s any way to get it back to where it was about 4pm EST yesterday, that’d be a lifesaver
Matt J.
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Linds G. okay you should have an "Admin copy of" version of the project now - this was a snapshot from 22 hours and 39 mins ago.
Linds G.
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Matt J. thanks but that file is exactly the same as the one I have now..is it possible to go back a bit earlier? Maybe to 3 or 3:30pm yesterday? Thank you so much for your help
Linds G.
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Matt J. I’m not sure when it last saved my work, I thought it was auto-saving each change I made but then when I closed the window I had an alert show that changes may not be saved. Looking back on my time tracking I stopped working on it at 3:20pm
Linds G.
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Anywhere between 3-3:30pm EST yesterday should work I hope, if you’re able to make me an admin copy from them? 🙏🏻
Matt J.
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Linds G. okay I've saved another version. If this doesn't have the work then unfortunately there's not much else I can do. It auto saves as long as you have a stable internet connection - if you saw that alert, then chances are you did not have a stable connection or our site lost connection at some point.
Linds G.
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This one doesn’t have my changes either 😭 I don’t understand, how did it let me keep working for hours without internet connection? My internet is hardwired in, I use an Ethernet cable and everything else was working fine
Linds G.
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Is there any way to try one more time, maybe a version from a couple hours before at 1pm? I took a break at 12:15om and came back to work after lunch at 1:15, maybe that’s when the lost connection happened
Matt J.
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not sure - I guess if it happens again, I would try cmd + s to ensure things are saved but yeah, auto save is a thing and works pretty well.
Matt J.
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the next version was from 4 days ago
Matt J.
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its easy enough for me to create a new version if you want me to
Matt J.
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Matt J.
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I gave you version 4 and 3
Linds G.
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Okay, thanks for trying anyways. The earlier versions wouldn’t have the changes I made yesterday. I didn’t even realize there was a way to manually save my work, I thought it was only auto save.
Matt J.
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yeah I think it was just built there for added peace of mind, not something to have to do - very sorry you lost work
Linds G.
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How do I prevent this from happening again? I would love to use this as a tool in my business but I’m sort of scared to even continue using it right now tbh. Is there no way to really know if the connection is lost while I’m in the middle of working?
Matt J.
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def the last thing want to have happen
Linds G.
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Yeah I’m on a crazy timeline so losing 7+ hours of work is really not great timing right now, but thank you
Matt J.
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I would say cmd + s and seeing the "all changes saved" would be a good confirmation. Not leaving a tab with a project open would be another thing.
Linds G.
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Okay thank you. Leaving the tab open too long was probably issue here. Appreciate it. I’ll give it another go
Matt J.
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okay - please do reach out if you have any other questions or issues - happy to help - especially if you're under a time crunch - I can unblock you from anything pretty quickly - I've seen it all!
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