Login Issues: Unable to Reset Password or Access Account

·Sep 08, 2025 06:06 PM·

My logins don't work. I've used my current login and password pretty consistently and now it says it is invalid. When I have a password reset sent to me, it never sends me anything. Can I get some help here.

10 comments

· Sorted by Oldest

Matt J.
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Vince L. can you provide the email associated with the account and I can take a look.
Vince L.
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Matt J. it is vince@vinrockmedia.com
Matt J.
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Vince L. yeah we have no accounts matching anything related to vinrockmedia or that email address or your full name.
Vince L.
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Matt J. there must be some big mistake. we’ve been a customer for the last few years. I have multiple client projects that I need , that we are working on with tons of work in there. Here is the last invoice I see in my records going through Jun27 of 2025. I am not sure why I don’t see a more recent bill as they are on autopay. You can also see it is sent to me, vince@vinrockmedia.com
Matt J.
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Vince L. okay I’ll dig in a little bit more. Are there any other emails that might be associated with your account?
Vince L.
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Matt J. the only i can think of as possibilities are vincelujan77@gmail.com, or elizabeth@vinrockmedia.com
Vince L.
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Matt J. have you found anything with this? I need my project info ASAP as my clients are waiting. I've been building all my webflow sites based on my relume account as well.
Matt J.
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Vince L. apologies - can you also find in your history any project URL that was associated with your vinrockmedia email? Have you recently accepted any invites to join other teams?
Matt J.
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Vince L. I was finally able to find something - but we'll take this to the DMs.
Vince L.
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ok

Matt J.
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Vince L. can you provide the email associated with the account and I can take a look.
Vince L.
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Matt J. it is vince@vinrockmedia.com
Matt J.
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Vince L. yeah we have no accounts matching anything related to vinrockmedia or that email address or your full name.
Vince L.
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Matt J. there must be some big mistake. we’ve been a customer for the last few years. I have multiple client projects that I need , that we are working on with tons of work in there. Here is the last invoice I see in my records going through Jun27 of 2025. I am not sure why I don’t see a more recent bill as they are on autopay. You can also see it is sent to me, vince@vinrockmedia.com
Matt J.
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Vince L. okay I’ll dig in a little bit more. Are there any other emails that might be associated with your account?
Vince L.
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Matt J. the only i can think of as possibilities are vincelujan77@gmail.com, or elizabeth@vinrockmedia.com
Vince L.
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Matt J. have you found anything with this? I need my project info ASAP as my clients are waiting. I've been building all my webflow sites based on my relume account as well.
Matt J.
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Vince L. apologies - can you also find in your history any project URL that was associated with your vinrockmedia email? Have you recently accepted any invites to join other teams?
Matt J.
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Vince L. I was finally able to find something - but we'll take this to the DMs.
Vince L.
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ok