Issues with Contract Renewal and Refund Request

·Aug 20, 2025 11:00 AM·

I signed a year contract, and I emailed my rep in april to not renew it, and he never responded. The autorenewal was never turned off and I was charged when I should not have. I can't even go into my account and cancel my account currently. I e-mailed support a couple of times now. I need to turn off my renewal and get a refund for my last payment.

Issues

Issues with Contract Renewal and Refund Request

Xan H.

·Aug 20, 2025 11:00 AM·

I signed a year contract, and I emailed my rep in april to not renew it, and he never responded. The autorenewal was never turned off and I was charged when I should not have. I can't even go into my account and cancel my account currently. I e-mailed support a couple of times now. I need to turn off my renewal and get a refund for my last payment.

1 comment

· Sorted by Oldest

Matt J.
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Xan H. Hey Xan - this sounds incredibly frustrating and I'm terribly sorry for the issues here. There's a few compounding reasons here but no excuse, we'll get you taken care of ASAP. You should hear from us very soon.

Matt J.
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Xan H. Hey Xan - this sounds incredibly frustrating and I'm terribly sorry for the issues here. There's a few compounding reasons here but no excuse, we'll get you taken care of ASAP. You should hear from us very soon.