Dashboard Crash Issue When Opening AI Project: Need Help

·May 29, 2024 09:19 PM

Hi guys, I am facing an issue on the dashboard when I try to open an AI project. The page opens, it loads, but after about 20 seconds it crashes. Here is a quick video of the issue > https://cln.sh/HVkJCWzW I already tried to hard refresh, logged out / in, delete cookies etc.. but still the same issue Do you any idea why and/or a way to fix it ? Thanks!

11 comments

· Sorted by Oldest

Matt J.
·
Benoit E. I alerted the team of this issue about an hour after you reported it - apologies for the lack of comms there. We're taking a look, we might have some additional questions to ask you - hope we can resolve this one soon for you.
🔥1
Matt J.
·
Benoit E. can we have you download a .har file? Here is a loom that walks you through it. This essentially downloads the timeline of assets being loaded so that we can better understand which assets are not loading properly. Appreciate any help you can provide us in troubleshooting this issue for you!
❤️1
Benoit E.
·
Hi Matt J. thanks for helping me 🙂 Here is the file
Matt J.
·
Benoit E. are you running any kind of VPN?
Benoit E.
·
Matt J. I am not But you made me think about something > my VPN was not working anymore on my computer (and the support from the VPN - hotspot shield - did not understand why..) and I was blocked for some websites for no reason Just found the reason thanks to you is that I have WARP by Cloudflare installed on my Mac (did it to use their tunnelss). I deleted it, my VPN works and I am not blocked anymore but Relume still does not work.. Here is the .har file updated (after deleting WARP on my mac, cleared again cache, disabled my adblock etc..)
Matt J.
·
Benoit E. okay but the real reason I asked that is because your har file name has proxyman in it - which I assume is installed on your computer, yeah?
Matt J.
·
That app literally manipulates HTTP/HTTPS requests/responses - which could lead to issues like you are having - ultimately this is all coming back to Cloudflare - its not something that we can do a ton about since we are using Cloudflare and they are dictating the rules here but we're mostly gathering information so that we know what the core issue is and how to instruct people to resolve it.
Benoit E.
·
I am not using proxyman anymore (not even on my computer) and since Monday I did not change anything and Relume was working I had a bug when I tried to create a new project importing an URL So I don't think this is related to this
Benoit E.
·
Hi Matt J. Relume is the only app where the file I download contains .proxyman.nsproxy.har. I checked at least 10 webapps and the others files are just domain.har.com
Benoit E.
·
Hi Matt J. how are you ? Sorry but I still have the same issue > I cannot access to the AI projects (and whole Relume site is slow). Could you help me in resolving this ? I need to use the AI builder but cannot 😞 Here is the .har file
Matt J.
·
Benoit E. DM sent

Dashboard Crash Issue When Opening AI Project: Need Help | Relume Community

Matt J.
·
Benoit E. I alerted the team of this issue about an hour after you reported it - apologies for the lack of comms there. We're taking a look, we might have some additional questions to ask you - hope we can resolve this one soon for you.
🔥1
Matt J.
·
Benoit E. can we have you download a .har file? Here is a loom that walks you through it. This essentially downloads the timeline of assets being loaded so that we can better understand which assets are not loading properly. Appreciate any help you can provide us in troubleshooting this issue for you!
❤️1
Benoit E.
·
Hi Matt J. thanks for helping me 🙂 Here is the file
Matt J.
·
Benoit E. are you running any kind of VPN?
Benoit E.
·
Matt J. I am not But you made me think about something > my VPN was not working anymore on my computer (and the support from the VPN - hotspot shield - did not understand why..) and I was blocked for some websites for no reason Just found the reason thanks to you is that I have WARP by Cloudflare installed on my Mac (did it to use their tunnelss). I deleted it, my VPN works and I am not blocked anymore but Relume still does not work.. Here is the .har file updated (after deleting WARP on my mac, cleared again cache, disabled my adblock etc..)
Matt J.
·
Benoit E. okay but the real reason I asked that is because your har file name has proxyman in it - which I assume is installed on your computer, yeah?
Matt J.
·
That app literally manipulates HTTP/HTTPS requests/responses - which could lead to issues like you are having - ultimately this is all coming back to Cloudflare - its not something that we can do a ton about since we are using Cloudflare and they are dictating the rules here but we're mostly gathering information so that we know what the core issue is and how to instruct people to resolve it.
Benoit E.
·
I am not using proxyman anymore (not even on my computer) and since Monday I did not change anything and Relume was working I had a bug when I tried to create a new project importing an URL So I don't think this is related to this
Benoit E.
·
Hi Matt J. Relume is the only app where the file I download contains .proxyman.nsproxy.har. I checked at least 10 webapps and the others files are just domain.har.com
Benoit E.
·
Hi Matt J. how are you ? Sorry but I still have the same issue > I cannot access to the AI projects (and whole Relume site is slow). Could you help me in resolving this ? I need to use the AI builder but cannot 😞 Here is the .har file
Matt J.
·
Benoit E. DM sent