Immediate Help Needed for Billing Issue with Free Trial Charge

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I need help with billing! Where do I get immediate help? I’m super upset that I was charged $1296 on what was supposed to be a free trial set up with James last week. I didn’t even get a chance to try the product. What a bad taste in my mouth. The account I was looking at was like $36/mo what is this charge??!

4 comments

· Sorted by Oldest

Steve J.
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It sounds like you ended up paying yearly instead of monthly but even then their business plan is only $468/yr.
Steve J.
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Can you see what plan you’re on? Sounds like enterprise pricing to me.
Paul P.
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Yea that’s not what happened obviously but they did say they refunded me. I have no idea what happened but I’m concerned for future payments that’s for sure
Steve J.
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Before being too concerned I would search Google and Reddit to see if this is prevalent or simply an honest mistake due to something that got lost in translation. If their chat function has chat history, I might also ask them to review to see where the miscommunication took place so on your end you can mitigate this happening in the future.

Steve J.
·
It sounds like you ended up paying yearly instead of monthly but even then their business plan is only $468/yr.
Steve J.
·
Can you see what plan you’re on? Sounds like enterprise pricing to me.
Paul P.
·
Yea that’s not what happened obviously but they did say they refunded me. I have no idea what happened but I’m concerned for future payments that’s for sure
Steve J.
·
Before being too concerned I would search Google and Reddit to see if this is prevalent or simply an honest mistake due to something that got lost in translation. If their chat function has chat history, I might also ask them to review to see where the miscommunication took place so on your end you can mitigate this happening in the future.