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User Feedback on Difficulty Downgrading to New Starter Plan

Avatar of Kaysha G.Kaysha G.
路

Hey team, I'm excited to see the new pricing plans, the new starter plan suits my uses much more. But it is frustrating that I am unable to downgrade to it without reaching out to support. Just as user feedback, I'm much more likely to cancel my subscription first, so I can re-sign up with the starter plan rather than reaching out to support 馃槄 Maybe that's just a me thing, but just thought I'd share the feedback.

3 comments

  • Avatar of Kaysha G.
    Kaysha G.
    路
  • Avatar of Matt J.
    Matt J.
    路

    Kaysha G. thank you so much for sharing your feedback - it is much appreciated!

  • Avatar of Eriq
    Eriq
    路

    Hi Matt, This is deceptive to your customers. Make it as easy to downgrade as it is to upgrade.