Billing Error: Paid for Pro but Can't Access Features

·Jan 02, 2026 05:22 AM·

Edit:This was taken care of and resolved quickly! Thank you Relume team. Specifically account issues, Paid for pro but also told there was a billing error, funds are already out of my account but I cant use any pro features.

9 comments

· Sorted by Oldest

Pablo N.
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When I go to "Fix" the billing issues there's nothing wrong being shown there.
Chitra M.
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Hi Pablo, could you DM me your account email and I’ll look into this 😊
Pablo N.
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pablo@frontendhorizon.com thank you very much
Pablo N.
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I joined a whileee back so I'm guessing the issue revolves around a discrepancy in the "product" I'm paying for. I'm on the old "Starter Plan" which seems to be today's "Relume Pro" plan
Nabeel A.
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Pablo N. DM me, I'll help you
Pablo N.
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oh sorry quick update this was taken care of!
Nabeel A.
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Okay
Nabeel A.
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If you'll need any help, feel free to reach me out
🔥1
Matt J.
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Nabeel A. out of curiosity how were you planning on helping with an account/billing issue?
🤣3

Pablo N.
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When I go to "Fix" the billing issues there's nothing wrong being shown there.
Chitra M.
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·
Hi Pablo, could you DM me your account email and I’ll look into this 😊
Pablo N.
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·
pablo@frontendhorizon.com thank you very much
Pablo N.
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·
I joined a whileee back so I'm guessing the issue revolves around a discrepancy in the "product" I'm paying for. I'm on the old "Starter Plan" which seems to be today's "Relume Pro" plan
Nabeel A.
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Pablo N. DM me, I'll help you
Pablo N.
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·
oh sorry quick update this was taken care of!
Nabeel A.
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Okay
Nabeel A.
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·
If you'll need any help, feel free to reach me out
🔥1
Matt J.
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·
Nabeel A. out of curiosity how were you planning on helping with an account/billing issue?
🤣3