Relume Site Builder Logs Out During Page Export: Token Expiry Error

·Nov 24, 2025 09:37 PM·

Hi there. When I'm in the site builder on Relume, and when I export a page from the wirframe view, it automatically logs me out of Relume. I get an "Error, token has expired" modal. Any idea why that might be the case?

5 comments

· Sorted by Oldest

Matt J.
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Quinn B. make sure you are not logged into Relume on other devices (mobile, laptop versus desktop) or a VPN that might be creating the illusion that you are logged into a different device.
Matt J.
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That error specifically is speaking to our mechanism to prevent people from sharing credentials so it has to be something like what I described above.
Quinn B.
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aha... I think I found the culprit. Was logged on in a different Google account. Thanks for the quick response.
Matt J.
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for sure
Matt J.
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glad it got resolved quickly!

Matt J.
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·
Quinn B. make sure you are not logged into Relume on other devices (mobile, laptop versus desktop) or a VPN that might be creating the illusion that you are logged into a different device.
Matt J.
·
·
That error specifically is speaking to our mechanism to prevent people from sharing credentials so it has to be something like what I described above.
Quinn B.
·
·
aha... I think I found the culprit. Was logged on in a different Google account. Thanks for the quick response.
Matt J.
·
·
for sure
Matt J.
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·
glad it got resolved quickly!