Matt J. I sent follow up emails for my request submission on changing my plan and still have not heard back, can I get your help on getting a response back?
Caleb A. it looks like the ball was in our sales team court because of the contract you had with the team plan. As a small gesture I've just gone ahead and added a pro plan with the next 2 months free for the inconvenience and lack of communication on our part here. I'll follow up with the team internally to see how we want to approach this case and go from there. If you have any further questions around this, feel free to DM me.
