Relume Community Icon

Relume Community

Building a User Dashboard for Ticket Requests in Web App | Relume Community

Building a User Dashboard for Ticket Requests in Web App

·

Hi everyone, I have a project in mind which is a bit unusual and will require some advanced processes. Basically it's a web app where users can authenticate (perhaps using Memberstack), browse different items and pay for them (Stripe), behind the scenes a new request/ticket will be created in Intercom using some automations (make or Zapier). So far until now this is okay and pretty straight forward to set up. The challenge is for those authenticated users to see their requests/tickets and their updated status inside their dashboard in the web app (webflow). I have a few ideas on how to do this but would love to hear some thoughts from those who created something similar. I was also looking at some alternatives for Webflow like Softr and Glide, and I gave it a try quickly, I just can't grasp the lack of flexibility and limited possibilities in terms of Design unlike Webflow. I'm also thinking of using Airtable for data storage on top of webflow/memberstack, where everything will be saved (customers, services, payments, etc...) Any thoughts? Highly appreciated!

15 comments

Samir T.
·
I think I figured it out now, I'll use Memberstack as the source of truth for all users, and then sync to Webflow/Airtable/Intercom using Zapier or Make would still love to hear thoughts if any!
Matt J.
·
yep thats where I was going - is any of this info sensitive info? Meaning that if you store this info in a webflow CMS and for some reason the authentication lines crossed and one user saw the data of another user, is that critical? Albeit rare, it could happen. If thats not a concern, then yeah you would just use airtable and sync to webflow CMS to display that data. Have you checked out Wized at all?
Samir T.
·
Very good point actually, yes the data will be sensitive (full name, nationality, some documents related to the customer, etc...) I personally haven't tried Wized yet but maybe this is the chance
Samir T.
·
Matt J. would Wized eliminate the need of Memberstack in this case?
Matt J.
·
yeah it can eliminate the need for memberstack and potentially zapier for transferring data between apps since you'd hook wized up directly with airtable.
Matt J.
·
Xano would be the ultimate database but I wouldn't bother with that yet - its actually pretty straight forward to migrate from airtable to xano but the learning curve of xano is just another one to stack up ontop of Wized and Webflow. The hardest part for me with Wized was when I wanted to do frontend interactions/JS but that was just a limitation on my own knowledge of JS and how to get it to speak to the Wized API etc. Its 110% possible. There's not much you couldn't build with Webflow + Wized + Airtable/Xano.
Matt J.
·
You wont find a lot of tutorials on Wized but if you just do the ones that are available, even though they are apps you would likely not build or even use, you'll learn a ton about the concepts of Wized very quickly.
Matt J.
·
took me a solid 40 hours to learn, but it was addicting to see my app idea come to life with my own bare hands - highly recommend!
Samir T.
·
thanks for sharing! this got me excited to try it out haha
Samir T.
·
yeah I checked Xano before, but tbh Airtable will do the job for the idea I have + like you said it would be pretty straight forward to migrate to Xano if needed
Samir T.
·
one thing I noticed right away with Wized is the lack of resources and cloneables
Matt J.
·
I know - you have to dig for them a bit and honestly they are mostly on youtube
🙌🏼1
yash
·
I do all kind of complicated stuff with Wized Xano Supabase Please don’t go with Glide/Soft I had bad experience with them hahaha
💪1
Samir T.
·
Thanks for sharing yash, yeah Glide and Softr are just for very quick prototypes imo. I'd rather do it properly using Wized and Xano/Supabase
yash
·
hahaha yes You can ask me anything regarding that 😉