Help Needed: Payment Deducted but Plan Not Upgraded, Still Showing Free Plan Active

·Feb 24, 2026 07:57 AM·

Can I get some help with this? not able to upgrade the plan, amount has been deducted, but I still see free plan active Email id: digital@sleekcommunications.com

6 comments

· Sorted by Oldest

Figma Support

Help Needed: Payment Deducted but Plan Not Upgraded, Still Showing Free Plan Active

sleek c.

·Feb 24, 2026 07:57 AM·

Can I get some help with this? not able to upgrade the plan, amount has been deducted, but I still see free plan active Email id: digital@sleekcommunications.com

6 comments

· Sorted by Oldest

Matt J.
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sleek c. this has been resolved and email responded.
sleek c.
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It is still not fixed. I still see free plan
Matt J.
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sleek c. can you confirm that the amount was taken? In our testing it wasnt even possible to get to that point.
Matt J.
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sleek c. im not seeing any payments on our end.
Matt J.
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sleek c. from what I can tell, you have a pro trial with pro features and you were not charged. The upgrade button might be related to the original bug and will get resolved soon. Please reach out if none of this is true.
Matt J.
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sleek c. can you please confirm you are no longer having issues? Keen to make sure you are all good. 🙌

Matt J.
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sleek c. this has been resolved and email responded.
sleek c.
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It is still not fixed. I still see free plan
Matt J.
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sleek c. can you confirm that the amount was taken? In our testing it wasnt even possible to get to that point.
Matt J.
·
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sleek c. im not seeing any payments on our end.
Matt J.
·
·
sleek c. from what I can tell, you have a pro trial with pro features and you were not charged. The upgrade button might be related to the original bug and will get resolved soon. Please reach out if none of this is true.
Matt J.
·
·
sleek c. can you please confirm you are no longer having issues? Keen to make sure you are all good. 🙌