Troubleshooting Connection Issues Between MCP and Relume Sign-In

Sue · 2026-07-22T18:50:28.492Z

Trying to connect MCP and keep getting this message. I am signed into Relume. Thanks for help.

14 comments

· Sorted by Oldest

Matt J.
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Sue sorry for the issues - would you mind recording a quick loom showing the steps you are taking? No audio is fine.
Dan
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Hey Sue! You need to click that link and sign into Relume - this will enable you to get access
Sue
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Hi Matt J. and Dan Thanks for replies. I did click on the CTA “Sign in with Relume”. No luck. I am on Relume Designer Plan. Do I need to upgrade? Choppy Loom, but here you go… loom.com/share/1738fc3677c84925b2fcb5058605b771
Matt J.
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(edited)·
Sue this might be a ridiculous question but if you go back to claude can you confirm if you see the Relume MCP is connected or not inside of customize > connectors?
Matt J.
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Also it looks like the popup came up the first time and went away right away? Am I seeing that correctly or? Just wondering if it connected fine. That black window with the button - I dont recall fully but I dont think it actually goes away but I could be wrong. We have quite a few active users at the moment and all systems are good here and no other reports of connection issues.
Sue
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I suspect it is probably operator error on my part as a newbie in this. I am on the Designer Plan. What plan do I need to connect?
Matt J.
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Sue no worries - I’m a newbie in a lot of things! We got this. Your plan is fine. Any paid plan should be good. Oooh I do see that text though…. Very interesting! I wonder….if maybe there is a flag missing on this designer plan…I’ll confirm with engineering or switch you to a different plan temporarily when I’m at my desktop next. Being the weekend and all, will see if we can get you unblocked. Wild that no one else has hit this issue until now though!
Sue
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got to start somewhere. no rush. End goal is I need to be working on site map, wireframe for client based on their existing site and add in a new division. I was going to test out Claude Design for first time and see about Relume assisting in the structure. Thanks for your guidance. And yes, weekend so don’t worry about and at your convenience.
Matt J.
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Sue appreciate you! Will be in touch soon. 🙌
Sue
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Appreciate you and your team’s work!
Matt J.
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Sue I moved you to a different plan that should allow for access to the MCP, feel free to give it a try and let me know. 💪
Sue
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Matt J. It worked! Now to figure it out, lol.
Sue
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oh, and thank you!
Matt J.
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woohoo!

Matt J.
·
·
Sue sorry for the issues - would you mind recording a quick loom showing the steps you are taking? No audio is fine.
Dan
·
·
Hey Sue! You need to click that link and sign into Relume - this will enable you to get access
Sue
·
·
Hi Matt J. and Dan Thanks for replies. I did click on the CTA “Sign in with Relume”. No luck. I am on Relume Designer Plan. Do I need to upgrade? Choppy Loom, but here you go… loom.com/share/1738fc3677c84925b2fcb5058605b771
Matt J.
·
(edited)·
Sue this might be a ridiculous question but if you go back to claude can you confirm if you see the Relume MCP is connected or not inside of customize > connectors?
Matt J.
·
·
Also it looks like the popup came up the first time and went away right away? Am I seeing that correctly or? Just wondering if it connected fine. That black window with the button - I dont recall fully but I dont think it actually goes away but I could be wrong. We have quite a few active users at the moment and all systems are good here and no other reports of connection issues.
Sue
·
·
I suspect it is probably operator error on my part as a newbie in this. I am on the Designer Plan. What plan do I need to connect?
Matt J.
·
·
Sue no worries - I’m a newbie in a lot of things! We got this. Your plan is fine. Any paid plan should be good. Oooh I do see that text though…. Very interesting! I wonder….if maybe there is a flag missing on this designer plan…I’ll confirm with engineering or switch you to a different plan temporarily when I’m at my desktop next. Being the weekend and all, will see if we can get you unblocked. Wild that no one else has hit this issue until now though!
Sue
·
·
got to start somewhere. no rush. End goal is I need to be working on site map, wireframe for client based on their existing site and add in a new division. I was going to test out Claude Design for first time and see about Relume assisting in the structure. Thanks for your guidance. And yes, weekend so don’t worry about and at your convenience.
Matt J.
·
·
Sue appreciate you! Will be in touch soon. 🙌
Sue
·
·
Appreciate you and your team’s work!
Matt J.
·
·
Sue I moved you to a different plan that should allow for access to the MCP, feel free to give it a try and let me know. 💪
Sue
·
·
Matt J. It worked! Now to figure it out, lol.
Sue
·
·
oh, and thank you!
Matt J.
·
·
woohoo!