Relume
Log in

Community forum for knowledge and support

Updated 12 months ago

Request for a refund due to unintended yearly subscription

At a glance

A community member has sent a message to support@relume.io requesting a refund for a yearly subscription they meant to cancel and switch to a monthly subscription. The support team has not been responsive, and the community member is seeking help. In the comments, another community member named Matt apologizes for the delay, says they will escalate the issue, and advises the original poster to reach out to them directly on Slack if the issue is not resolved within a couple of days. Matt also assures the community member that the issue will be resolved, as it is a common request.

GGodwin Laureto
·

Hello, I have sent a message to support@relume.io regarding a request for a refund because I was billed for a yearly subscription when I only meant to cancel it and just do a monthly subscription. Support hasn’t been responsive at this moment. Can anybody please help? Thank you.

M
G
3 comments
MMatt Johnson

apologies for the delay - I will bump it up or flag it in our queue. We'll handle it via email as its more efficient. DM myself here in Slack if you do not get a resolution within the next couple of days.

MMatt Johnson

just know that we WILL resolve this for you though. This is a common request and we'll get it taken care of!

GGodwin Laureto

Thanks Matt! You’re the best.

Add a reply
Sign up and join the conversation on Slack