Refund Issue

A community member is experiencing a refund issue. Their refund, which was supposedly processed on February 12th, has not reached their bank account yet, even though it has been 10 business days. According to support, the refund should have reached the community member's bank within 5-10 business days, but it has not. The community member is asking for help to resolve this issue.

In the comments, another community member mentions that they are chatting with the original poster in direct messages. A third community member says they will look into the issue and that they have a conversation going on with support.