Hey yall - I posted about this before with little response so I'll try again. Ive had a bunch of clients ask me for some sort of care package. A lot of companies I work with don't have an "webmasters" or anyone to help with design assets or make small changes to their site as marketing initiatives change. Think its time to set something official up and was wondering if anyone has ever set up a care plan and what kind of charging structure they have. Thanks!

Hey Lumers - Had a question for anyone who provides maintenance and support for clients. I have a few now that need me for this and trying to get away from "handshake" type of deals into a professional ticketing system - Kinda torn on how to charge for these services. I'd like for new clients to pay an upfront charge, then hourly after? Hate tracking time for myself or have others do it so I also thought of a monthly cost for unlimited requests under a specific predefined scope? Not too sure - Would love any feedback or insight from anyone with experience in this. Thank you!