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Updated 10 months ago

Establishing a Professional Ticketing System for Maintenance and Support Services

At a glance

The community member is seeking feedback on how to charge for maintenance and support services for their clients. They are considering an upfront charge followed by hourly rates, or a monthly cost for unlimited requests within a predefined scope. Another community member inquires about the maintenance needs for Webflow sites compared to WordPress sites, and the original poster responds that Webflow sites do not accumulate technical debt the same way, but they are still asked to make small changes and create new pages, acting more like a "fractional web guy" working closely with sales and marketing.

Hey Lumers - Had a question for anyone who provides maintenance and support for clients. I have a few now that need me for this and trying to get away from "handshake" type of deals into a professional ticketing system - Kinda torn on how to charge for these services. I'd like for new clients to pay an upfront charge, then hourly after? Hate tracking time for myself or have others do it so I also thought of a monthly cost for unlimited requests under a specific predefined scope? Not too sure - Would love any feedback or insight from anyone with experience in this. Thank you!

E
J
3 comments

I also would like to know about this!

Question for you, Joe: what does maintenance within Webflow look like? I'm aware of the need for maintenance on Wordpress sites but unsure what is necessary on Webflow sites and will be wrapping two up soon.

I dont see Webflow sites accumulate technical debt the same way a wordpress site would, but I am asked to make small changes, and in some cases make new pages. I feel like im closer to a fractional web guy that works closely with sales and marketing.

Note: small changes are not due to anything I forgot, normally its something thats changed in the business and they dont have a dedicated person on staff to make the change for them.

That makes sense. Cheers πŸ‘

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