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Ensuring Website Compliance: Balancing Responsibilities Between Designer, Developer, and Client

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MMatthew Hennessy
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Hey Lumers!

When working on client websites, how much responsibility should I typically assume for ensuring their compliance? I imagine as a designer and developer, I'd handle aspects like ADA and WCAG compliance. Still, what about GDPR compliance, especially concerning forms and email marketing integrations?

Do you include clauses in your contracts that outline the client's responsibilities for ensuring compliance? And do you offer them guidance or tools to help in this regard? Achieving full website compliance with all the applicable laws can be quite a significant task.

F
1 comment
FFalko Piguet

short answer and personal opinion:

  • GDPR should be part of the agency's expert knowledge. In this regard, I would offer some guidance to the client. Some sort of best practice one-pager maybe. It's a nice giveaway and shows you can offer added value to them.
  • I would 100% add a clause saying that you're not responsible for GDPR compliance once the project is handed over (you're not the one handling customer data)
  • That said, I would ensure that if I bring a digital tool to a client, it is GDPR compliment (website hosting, integration, marketing tools, automation).

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