While I’m not a member of the Relume team, this is just one way to approach the problem. The issues users encounter are often shared, so when you ask for help, you’re not just finding a solution for yourself—you’re also assisting others who have the exact same question.
Of course, sensitive and account related issues can be submitted to their website.
You can submit a ticket or just ask it here. Someone might already know the answer plus the community feedback syncs to the community website further helping those who need help online.
I can’t see any reason why this is not helpful?