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Troubleshooting Network Error When Signing into Relume

Avatar of WebRunnerDesignsWebRunnerDesigns
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I keep getting "Network Error. Check your internet connection" error every time I try to sign into Relume. Any suggestions?

5 comments

  • Avatar of Melanie D.
    Melanie D.
    路

    I'm getting this too. Haven't been able to log in for a month because of this

  • Avatar of Zhara D.
    Zhara D.
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    Hi WebRunnerDesigns and Melanie D. - We've seen this issue before where some networks incorrectly restrict access. This can happen for some companies or organisations such as libraries, or Universities. It can also happen if you're using a VPN which doesn't allow certain long running network calls. I'd recommend trying it out on a different network and reaching out to your network administrator to see if they can help. Unfortunately if it's what I think it is there's nothing we can do on our end. Alternatively, one of our Lumers also encountered a login issue while using NordVPN. Interestingly, even though they weren't actively connected to the VPN itself, NordVPN's built-in "Threat Protection" feature (which acts like an additional firewall) was enabled by default and seemed to be interfering with the login process. Within Threat Protection, there's a "Web Protection" setting. By disabling this setting it has helped them with the login. Please let us know if any of that works for you both!

  • Avatar of Melanie D.
    Melanie D.
    路

    Zhara D. oh wow! interesting. I'm just on a home office computer but I do use NordVPN - but I didn't think that was the issue due to me turning it off. I paused threat protection, and I'm in, thank you so much!

  • Avatar of Melanie D.
    Melanie D.
    路

    I excluded this domain + webflow from web protection activity too so I can keep it on if anyone else comes across this. ETA: This actually didn't work, it has to stay totally off.

  • Avatar of Zhara D.
    Zhara D.
    路

    Yay, glad it works and thank you for sharing Melanie D.!

    鉂わ笍1