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Upgrading account issues

At a glance

A community member is experiencing issues with upgrading their account from a free plan to a paid plan. They have verified the payment went through, but the system still thinks they are on the free plan. The community member has tried logging out and back in, as well as clearing the cache, but the backend has not updated yet. Another community member suggests the user should DM their email so they can look into the issue.

LLevi Shears

Hello,

I am experiencing some issues with upgrading my account, I have just upgraded to started from free and verified the payment went through but for some reason the system thinks i'm still on a free plan. I have logged out and back in several times and cleared cache hoping this would resolve it seems as if the backend hasn't updated yet, Any ideas?

1 comment

DDan

Hey ! If you can, please DM me your email so I can see what the issue is 🙂

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