Community forum for knowledge and support

Updated last year

Upgrade plan issue

At a glance

A community member upgraded their plan from Starter to Pro, but now it shows they are on the free plan. The payment was successful, and they emailed the support team at support@relume.io. The support team responded and fixed the issue. However, another community member is still experiencing the same problem and needs help to work with the tool this weekend.

TTalip Gündüz

Hi, I upgraded my plan from Starter to Pro, but now it shows me that I am on the free plan? The payment was successful, can someone from team relume help me? I did also write an E-Mail to support@relume.io .. 🙂

4 comments

MMatt Johnson

okay thanks for emailing support, we'll handle it there soon.

DDan

Hey ! Just replied and fixed the issue

TTalip Gündüz

Heythere @Dan i have still same issue, currently after upgrading from starter to pro, now on free plan, which i also cant understand. please help me out, i need to work this weekend with the tool

DDan

Hey ! You should have access now. Please DM me if you have any issues please

Add a reply