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Unable to Access Projects Due to Reported Internet Issues

At a glance

A community member is experiencing an issue accessing their projects, with error messages indicating internet connection problems. Their colleague is also unable to access anything. The community members try various troubleshooting steps, including refreshing, logging out and back in, and checking the DNS resolution for the apis.relume.io domain. Suggestions are provided, such as force refreshing the browser and flushing the DNS cache, but there is no explicitly marked answer. The issue is eventually resolved, as indicated by a community member's final comment.

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Hi Team
I keep getting this error when trying to access our projects. Everything else on my system is working fine and I definitely do not have any internet connection issues. I have tried refreshing, logging out and back in, but when I tried logging back in, it said I couldn't do that either due to internet issues. My colleague is also unable to access anything. Can you please advise?

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8 comments

having the exact same issue πŸ™‚

@Jessy McIntyre The output for dig +short apis.relume.io should be 34.239.167.89. If you get this and are still having issues in the browser, can you please force refresh with cmd+shift+r?

Maybe sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder might help as well.

@Jessy McIntyre, are you still having issues with relume.io?

Sorry @Raoni only just seeing this - the issues were resolved, thank you πŸ™‚

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