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Issues
Issues

Unable to Access Projects: Error and Troubleshooting Needed

Avatar of Jessy M.Jessy M.
路

Hi Team I keep getting this error when trying to access our projects. Everything else on my system is working fine and I definitely do not have any internet connection issues. I have tried refreshing, logging out and back in, but when I tried logging back in, it said I couldn't do that either due to internet issues. My colleague is also unable to access anything. Can you please advise?

8 comments

  • Avatar of Jake O.
    Jake O.
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    having the exact same issue 馃檪

  • Avatar of Raoni T.
    Raoni T.
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    Are you on windows or a mac?

  • Avatar of Daniel S.
    Daniel S.
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    Hey sorry about this https://relumecommunity.slack.com/archives/C02MS2V0FSP/p1737354777680129

  • Avatar of Jessy M.
    Jessy M.
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    Raoni T. mac

  • Avatar of Raoni T.
    Raoni T.
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    Jessy M. The output for dig +short apis.relume.io should be 34.239.167.89. If you get this and are still having issues in the browser, can you please force refresh with cmd+shift+r?

  • Avatar of Raoni T.
    Raoni T.
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    Maybe sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder might help as well.

  • Avatar of Raoni T.
    Raoni T.
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    Jessy M., are you still having issues with relume.io?

  • Avatar of Jessy M.
    Jessy M.
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    Sorry Raoni T. only just seeing this - the issues were resolved, thank you 馃檪

    馃檶1