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Updated 4 weeks ago

Troubleshooting a webflow site transfer with finsweet attributes

At a glance

I recently transferred a Webflow site to a client that uses Finsweet attributes for CMS sliders and filters. After the transfer, everything stopped working, even though:
• They have an active site plan
• All scripts and attributes are correctly placed

I’ve double-checked everything, but I’m stuck. Has anyone encountered this issue before? Any ideas on what might be causing it? Thanks in advance!

M
1 comment

@Harry Dodd on the published URL - can you see the scripts being loaded? Have you tried the self-help query param?
https://finsweet.com/attributes/support

It kind of sounds like the custom code is not executing, which could be a webflow bug. Since you are not allowed to have custom code unless there's an active site plan. I also wonder if the workspace has to be a paid one for custom code? I would think not. But yeah it sounds like some wires got crossed.

If the scripts are showing up in the source code of the published site, then we have a real big mystery and I would reach out to Webflow support for that.

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