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Updated 2 months ago

Trouble with pro account after lapsed payment

At a glance

A community member paid for a pro subscription but is unable to access the pro features or create a new site, and is still being asked to fix billing/upgrade. Another community member, Matt, responds and asks for the account email, which is provided as team@ignorenomore.agency. Matt then says he will look into the issue, and a third community member, Sophia O'Neal, apologizes for the delay and says the issue has been resolved.

SSophia O'Neal

hi hi! I just paid for pro after the payment lapsed for a couple months but it's not showing that i'm on pro or letting me create a new site and still asking me to fix billing/upgrade.

I've logged out and logged back in twice.

4 comments

MMatt Johnson

@Sophia O'Neal can you share the relume account email?

SSophia O'Neal

@Matt sure! team@ignorenomore.agency is the email on the account. 🙂

SSophia O'Neal

@Matt any update on this? 🙂 It's holding up 2 client projects. DM'ing you with more deets

MMatt Johnson

@Sophia O'Neal apologies for the delay here - can you check it out now - hoping I've resolved it for you.

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