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Updated 7 months ago

the relume library's long loading times

At a glance

A community member is experiencing extremely long loading times within the Relume Library, despite having a high-speed internet connection and the issue only occurring on that specific website. They have tried deleting cookies and cache, but the problem persists. Other community members asked for more details, such as the actions being performed, the browser/device used, and whether the issue is specific to certain pages or actions. The community member confirmed the issue occurs on both Firefox and Chrome on a Macbook Pro Late 2023 Model, and that it is related to filters. A community member from the Relume team suggested the issue may have been resolved by a recent change, and requested the community member to record a video of the issue if it persists so they can send it to engineering.

Hello everyone, unfortunately, I have been experiencing extremely long loading times within the Relume Library for some time now. It cannot be due to my internet connection, I am directly connected to LAN and have a high download speed. I also only have the long loading times in the Relume Library, all other websites load very quickly as usual. I usually delete the cookies and cache, but the problem persists. At some point it works again for a while, but then I have extremely long loading times again.

M
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6 comments

what actions are you performing? What browser/device?

Is there a specific page or action that is loading slowly? Filters? Images? Copying?

Filters on my Macbook Pro Late 2023 Model

I experience the issues on firefox and chrome

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have you tried it today? we made a change but not sure if it would effect this.

If not resolved, would you mind recording a no-sound video of what you are experiencing so I can send that to engineering, thanks. You can use a free account of Loom - only need a couple of minutes.

I think it resolved itself, but i didnt do something. If the problem reappears i’ll get back to you. Thanks for the support!

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