Switching to Annual Plan: Error Encountered

At a glance

A community member is trying to switch to an annual plan but is encountering an error. Another community member, Sam, responds that the issue is likely due to the timing of the monthly renewal, which was very close to when the community member tried to change plans. Sam explains that the system does not handle this well, but assures the community member that their previous monthly payment will be credited towards the yearly upgrade. The community member confirms that the issue was resolved as Sam had mentioned.

KKarim Ardalan

I’m trying to switch to an annual plan and i keep getting this error

2 comments

SSam Parkinson

Hi Karim, I'm sorry about that issue and the obtuse error message.

Would you mind trying again now? Let me know if it still comes us.

Thanks for using Relume.

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Technical details: Your monthly renewal is charged at 14:40 on the 8th, which was very close to the time you tried to change plans (14:38). Our system doesn't handle that well and we will improve this. However, please don't worry as your previous monthly payment will be credited towards a yearly upgrade when you change plans 🙂

KKarim Ardalan

Thank you Sam! That worked exactly as you mentioned.

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Switching to Annual Plan: Error Encountered