hi, so far I am happy with relume, it is going super well. But I Just ran into an issue, and was wondering if anyone could help me resolve it. I have my first client, and I have a 5 process system. 1. Gather information so I an implement in the ai in relume to help build sitemap, 2. Build their sitemap, 3. wireframe, 4. use relume figma kit so they can collaborate with me with finishing up the design portion of the website. 5. Export to webflow once everything is approved. at the moment, we are on Phase 4, and I am giving the client freedom to design their own page the way they want it. So i left them alone for about three days or so, and out of 15 page website, they are missing one, and it seems that they erased the HOME page by accident. So i told them I would try and retrieve it In the version history. Today is MArch 16, 2025. and they lost the home page on March 10, we have spoken since then but the client never mentioned anything about a page being deleted by accident until yesterday. So i am trying to copy paste the home page from March 10, to the latest version which is March 14, but I am not able to paste anything in Relume Figma kit. So far we have made alot of headway, and I do not want the client to lose any progress since March 10 by using the UNDO button ( "Ctrl + Z").. I also tried Duplicating but nothing is working. and it seems that the only way for me to be able to Duplicate or even use Paste (Ctrl + V), is by upgrading my Figma plan over to PROFESSIONAL. Can anyone help me with this? My client is waiting for my response, and I am not sure if there is any way I can go around this without being charged again. (since i just paid a whole year for Relume $480, and now it seems in order to move forward with this i will need to pay again and upgrade to Professional) thank you. -Duber
@Duberney Quintana would you mind sending the Relume project URL and I can look into it? If you were charged $480 for a year of Relume, you should already be on the Relume Pro plan. But regardless, if we have to upgrade or do something with the account, even temporarily, we'll get this sorted.
Here is the link:https://www.figma.com/design/7nCNtDgLeS6BjZVxnWsK2Q/Relume-Figma-Kit-(v3.0)-(Community)?node-id=5999-10563&p=f&t=G2htuvD9vom8P8P1-0
thank you for your response. Please let me know what I can do.
@Duberney Quintana I'll need the Relume project URL so I can grab the project ID and look at our snapshots.
sorry, I thought you wanted the figma url.... this is the RELUME url: https://www.relume.io/app/project/P1562924_zYqBLlNWgG9vOkE7wJmg_6mM_0-TaMOhkcMobO7Yajg
@Duberney Quintana I saved a snapshot from 2 weeks ago into your account as a "Admin copy of" - I have another snapshot from 3 weeks ago as well that I could save into your account just to be sure.
sorry, just to be clear, The client is working in the relume figma kit, and She accidentally deleted the home page, which is what I am trying to recover in Figma.. I apologize but I was referring to Relume FIGMA kit, and I probably misunderstood that FIGMA and Relume are two different companies. So Relume.io is only Sitemapping, wireframing and Style guide; and Relume FIGMA kit is another thing outside of you guys correct?
Oh, well no, wouldnt be able to help with that. I definitely did not understand that, apologies.
oh wow, so I am assuming this is a FIGMA issue then. Do you know how I can get in contact with Figma?
@Duberney Quintana yeah looks like their support form is here:
https://help.figma.com/hc/en-us/requests/new?ticket_form_id=360001731233
