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Restore deleted sitemap and investigate ai issues

At a glance

A community member experienced issues with Relume, including the deletion of their newest sitemap in the "Nevalux" project. They asked if it was possible to restore the sitemap. Another community member responded that they would look into restoring the sitemap and requested the community member's Relume account email and project link. The second community member later found a backup from November 8, 2023 and restored it to the community member's account.

Useful resources

TTim Köhli

Hi Dan
I experienced some issues with relume today (in the last 3 hrs.). I tried to refresh, to logout and login again... several times.
Unfortunately it deleted my newes sitemap in the project "Nevalux". Is it possible for you guys to restore it somehow?
Also just in case nobody else mentioned it already, the AI isn't working (at least on my end)
error code is 3566816

2 comments

MMatt Johnson

I will see if we can restore anything. Can you DM me your Relume account email as well as share your relume project link (from the share button). Apologies for the issues.

SSam Parkinson

Hi Tim, I had a look through our systems and found a backup from Nov. 8, 2023, 7:58 a.m UTC. It looks like it has some more pages than the current version.

I've restored it and added it to your account: https://library.relume.io/app/project/397721 (only can access this link)

I hope that helps 🙂

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