Payment Update Issue: Fix Your Payment Still Showing

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I recently updated my payment information and successfully paid the invoice. My payment method is fine, and I also received a confirmation email. However, my account still shows a “Fix your payment” message, and the upgraded features are not available. I’ve already reached out via email but haven’t received a response. I have a client waiting—how can this be resolved quickly?

5 comments

Matt J.
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Muhammad Q. we're aware of the issues here but unfortunately it is the middle of the night for our engineers - likely something we'd get fixed in the next 8 hours though. One workaround to try would be to fully log out of relume.io as well as the figma or webflow apps, and then log back in. I've seen one Lumer who was able to fix it by doing this - or at least that is my assumption when they said "disconnect". Make sure you are logging into the same account that is upgraded.
Matt J.
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to expedite our investigation, if you can provide your Relume account email - when engineering comes online, we can use that to spot any patterns. Thanks
Muhammad Q.
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Should I provide the relume email here?
Matt J.
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You can DM it to me
Muhammad Q.
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Done.