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Updated 11 months ago

Request a refund for relume subscription

At a glance

A community member purchased a subscription from Relume but encountered technical issues. They reached out to Relume through various channels, including Slack and email, but did not receive a response. The community member would like to request a refund, as the product did not work as shown in a YouTube video. In the comments, a Relume representative apologized for the delay and explained that their support hours are generally Monday to Friday, 9 a.m. to 5 p.m. Central Standard Time, and that some of their team is located in Australia. The representative stated they are happy to assist the community member, but understand if their final decision is to request a refund.

AAdrian Dietrichs
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Hello! I just purchased the subscription from relume, but I've encountered technical issues. I've asked in several channels here in Slack, sent an email to support, and asked 3 employees from Relume through Slack. No one is responding. Therefore, I would like to request a refund. Relume didn't work as shown on YouTube, at least not for me, unfortunately. I appreciate your assistance!

M
1 comment
MMatt Johnson

Hi Adrian, apologies for the delay. Unfortunately our support hours are generally Mon-Fri 9a-5p Central Standard Time and in some cases the rest of the team is in Australian time for answers.

I see the 3 or 4 different messages across all the channels - happy to help you out here, but understand if your final decision is a refund.

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