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Updated 2 months ago

Relume update causes loss of page section descriptions

At a glance

A community member noticed that their Relume platform had been updated, causing the descriptions they had written for their 35 page sections to disappear. The community members discussed the issue, with one indicating they would raise it with the team, though it would likely take several hours to resolve as it was the middle of the night for them. Another community member suggested that the data may still be there if the user selected the page itself, but the original poster reported that the information was still missing. After some back-and-forth, the original poster indicated that the issue had been resolved and the data was back.

Hello, it looks like there was some sort of update on Relume because it looks different - and all the descriptions I wrote for each of my pages sections are gone! On all 35 of my pages... It does not appear on the wireframes and the sitemap. The little boxes on the right of the screen are just empty for all the sections. How can I retrieve them please?

M
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5 comments

shoot, you are right. I'll raise this issue with the team but unfortunately its literally the middle of the night for them so likely won't be something that will get resolved for several hours yet. Really sorry for the inconvenience on this.

I am almost certain though that the actual data is not gone - will report back once resolved.

my understanding of this was the same as yours - but it turns out its still all there if you select the page itself. So try that, and let me know if you see the UI you were expecting or not!

Hi thank you for your response, I tried what you said but everything is still gone. There is no information about any of the pages sections. I really hope it can be fixed because I don't have this data backed up anywhere else...

@Shannon Mura when you click on the page like this, are you expecting to see your previous prompts or?

Hello i think it's all back! thanks πŸ™‚

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