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Updated last year

Relume library sitemap issue

At a glance

A community member is having trouble opening a sitemap in Relume Library and is asking for help. Another community member responds, asking for more details about the issue, such as the URL of the sitemap and the browser being used. The original poster provides the URL and notes that the issue only occurs in Chrome, while it works fine in Firefox. After trying several other troubleshooting steps, the original poster reports that resetting their Mac and setting it up from scratch with a backup resolved the issue.

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PPaul Hartlieb
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Been getting this message when trying to open a sitemap in Relume Library for the last couple of days. Has anyone seen this before and knows how to fix it?

S
P
4 comments
SSam Parkinson

Hi Paul, I can help resolve this issue for you. Could you please fill me in on the details of the issue and I'll look into it:

  • What is the URL of the sitemap you're trying to load?
  • Is it just that sitemap, any sitemap?
  • What browser are you using?

Thanks in advance!

PPaul Hartlieb

Hey Sam, I didn’t see your response right away but thanks!

URL: https://library.relume.io/app/project/P464115_QGFv8C2PdZsyMUZYAyGn4L8wnrZAtwxxmq81Xmn0W4I

It’s just a sitemap I’m trying to create. I’m on the free plan at the moment and trying to start a project but every time I try to create one it doesn’t work in Chrome. I also tried it in Firefox and it worked perfectly fine - no idea why that is-

Help would be appreciated!

PPaul Hartlieb

Update:

I ran into several other issues with other software in chrome and then decided to reset my Mac and set it up from scratch with a backup

Now everything is working again

SSam Parkinson

Great to hear things are working again Paul!

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