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Issues
Issues

Assistance Needed: Accessing Pro Features for My Account

Avatar of Husain A.Husain A.
路

Hi! Husain here, I have been trying to use my account since a month. I have subscribed to the pro membership, yet cant access the pro features. Tried emailing the support mail twice, still awaiting reply. Please if you could help me with this. Many thanks, Husain

5 comments

  • Avatar of Matt J.
    Matt J.
    路

    Husain A. sorry about the issues Husain. Unfortunately, I do not see your email coming through on our side. When did you send this email? To what email address did you send your email to?

  • Avatar of Matt J.
    Matt J.
    路

    The last email we have from you is August 27th, requesting a cancelation/refund.

  • Avatar of Husain A.
    Husain A.
    路

    Hi Matt, just checked my outbox, the mails dint go through due to some server issue. Sorry about that. But my account isn鈥檛 working since I have enrolled for the pro membership.

  • Avatar of Matt J.
    Matt J.
    路

    okay, if you can send an email to support@relume.io - our account specialists will be able to fix this for you as soon as we can.

  • Avatar of Husain A.
    Husain A.
    路

    Yes have done that, many thanks. 馃檹