Getting a refund from relume

At a glance

A community member forgot to cancel their Relume subscription, and it renewed automatically, resulting in a very expensive charge that depleted their account. They have reached out to Relume's support at support@relume.io, but are unsure how quickly they will respond. The community member is in a tough financial situation due to this mistake and is seeking advice or help from others who may have had a similar experience and found a faster resolution.

Another community member has commented that it appears the account specialists have handled this issue for the original poster.

MMarek

Hey everyone,
I’m wondering if anyone here has had success getting a refund from Relume? I completely forgot to cancel my subscription, and it just renewed automatically. The charge was extremely expensive for me, and it took all the money I had left in my account – now I’m down to just a few euros.
I really didn’t mean to continue the subscription, and this has put me in a tough spot. I’ve already sent an email to support@relume.io, but I’m not sure how quickly they’ll respond.
This is really urgent for me, so if anyone has any advice or has been through something similar, I’d truly appreciate any help 🙏

2 comments

MMarek

Just to add – I totally forgot about the subscription, and honestly, I never planned to continue using it. I only needed it for a one-time project and didn’t expect or want it to renew.

It was a genuine mistake, and now I’m really stuck because of it. Hoping support can help, but if anyone knows a faster way to sort this out, I’d be super grateful.

MMatt Johnson

@Marek looks like our account specialists have handled this for you.

Add a reply

Community forum for knowledge and support

Getting a refund from relume