Dear Relume Support Team,
I hope this message finds you well. I am writing to express a concern regarding my recent payment for a subscription to your services. On 2/21/24 @ 3:30, I completed the payment process for this month's subscription. The payment was processed successfully on my end, and I have the transaction details if needed.However, more than an hour has passed since the transaction, and my account still reflects a 'Free' status, preventing me from accessing the premium features I paid for. This situation is particularly urgent as I rely on these services for an urgent project. Could you please assist me in resolving this issue at your earliest convenience? I would appreciate it if you could update my account status to reflect the paid subscription. If there are any additional details or steps required from my side, please let me know.Thank you for your attention to this matter. I look forward to your prompt response and resolution.
