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Updated 11 months ago

Canceling a personal account after a company upgrade

At a glance

A community member has upgraded their personal account using their own credit card, but their company has since upgraded the plan to a pro version and invited the member's account. The community member wants to cancel their personal upgrade, but cannot find a way to manage their personal account anymore. The comments suggest that the community member should email support@relume.io to get assistance with cancelling the personal upgrade and stopping the billing on their credit card.

Hi I have upgraded my own account by my personal credit card, but after that my company upgrade the plan to pro and invited my account. So, I want to cancel my personal upgrade, but there are no link to manage my personal account any more. Please let me know how I can cancel my own personal account and stop to bill my personal credit card.

M
C
2 comments

can you email support@relume.io and we'll be sure to take care of this for you!

Hi , I sent you a DM. Thank you

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