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Updated 4 months ago

Can I Request a Refund for Unused Subscription

At a glance

A community member has been paying for a subscription for months without using it and would like to request a refund. The community member believes their activities can be checked in the backend logs. Several other community members have responded, mentioning that the team will be back on January 6th to sort it out, and asking the original poster to check their direct messages. However, there is no explicitly marked answer in the comments.

AAlex

Hey it seems like i've been paying for the subscriptions since months without using it. I think I forgot about Relume til recently. Can I request for a refund? My activities can be checked in your backend log I think.
Waiting for your reply, thanks in advance and HPNY!

5 comments

AAlex

@Adam @Dan

AAlex

@Matt

DDan

Hey @Alex! The team will be back on the 6th Jan and will sort it out then 🙂

cc @Zhara Davies

AAlex

Thanks, wish you enjoy your holiday the best!

ZZhara Davies

Hi @Alex - can you please check your DM 🙂

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