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Updated 3 months ago

Bugs in the system: missing section samples, login issues, and freezing on zoom

At a glance

The community member recently signed up for the Relume platform and encountered several issues, including missing sections when replacing sections, random sign-outs, inability to delete sections, and freezing when zooming. The Relume team responded that the AI-generated section recommendations are not meant to be in order, and advised the user to ensure they are not signed in on multiple devices. The team also requested a video recording of the freezing issue to help resolve it. The community member further inquired about bypassing the AI suggestions, but was informed that the only way to do so would be to navigate the Webflow Library directly. Ultimately, the community member requested a refund within the trial period, which the Relume team agreed to provide.

MMansoor
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Hi Relume Team, I just signed up today and when I was exploring I noticed there are few bugs; please check

  1. When replacing sections, it has some missing sections samples. Notice how market number skipping the sample in between.
  2. It randomly signed me out, or when I try to delete a section it says I cant do it, then I have to logout and login in back to make it work.
  3. When zooming, it randomly freezes.

I use chrome (updated version) , I signed up for paid version on trial, MacOS, macbook Pro 15 M2.

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5 comments
MMatt Johnson


  1. The AI is finding layouts (sections) recommendations for you based on the section title/description. They are not meant to be in order.
  2. Make sure you are not signed into Relume in multiple places (tabs, windows, devices, etc) - we prevent multiple sign ins for the same user.
  3. Can you record a quick video on the freezing - no audio is fine.

Thank you so much for providing this feedback - so happy to have you here and I hope we can resolve the freezing issues for you quickly!

MMansoor

Hi thanks for reply.
I am not logged in multiple windows or tabs.

If the ai is suggesting but what I don’t like AI suggestion is there anyway to see all options and keep ai out of it haha 😂

MMatt Johnson

Unfortunately not, the only way to achieve this from my understanding would be to navigate the Webflow Library, search for the component name and add it. AI is baked into everything with the Relume AI Site Builder.

MMansoor

very strange, I would just canceled my plan, can you please issue a refund, I am still within the trial period.

MMatt Johnson

okay no problem - our account specialists can take care of that for you no problem - email support@relume.io

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