Billing Issue Support

At a glance

The community member has a billing issue and is looking for support. Another community member suggests emailing support@relume.io to get the issue sorted. The community member later confirms that the issue has been resolved, but they have noticed that they are no longer listed as a "Relume Expert" on the Relume Showcase page. They ask if this is an error or if there are new requirements they need to meet to reapply for the Relume Expert status. The community members discuss this issue, but there is no explicitly marked answer.

Useful resources

AAndres Sentis

Hey there, I have a billing issue, where I should find support?

7 comments

MMatt Johnson

can you email support@relume.io and we'll get that sorted for you!

DDan

Hey ! Just replied

AAndres Sentis

Thank you very much for the help, Dan and Matt. I confirm that everything is OK.
I also wanted to ask you: I've noticed that I'm no longer a Relume Expert on the Showcase page :S
Is it an error? Or is there a new requirement I need to meet? I would gladly like to reapply.

DDan

Hey ! Let me look into this for you

DDan

Just to clarify, was this in regards to Contra?

AAndres Sentis

thanks dan!
no, in Contra I'm still being a relume expert jeje, but in Relume Showcase (https://www.relume.io/showcase) I use to be marked as a "relume expert" but not anymore

AAndres Sentis

so if you filter by "relume expert" I'm not there 🥲

Add a reply

Community forum for knowledge and support

Billing Issue Support