Community forum for knowledge and support

Updated 11 months ago

Assigning a figma license to a team member

At a glance

The community member purchased a Figma kit for the head of design at their company, but the license was assigned to the community member's Figma account. They are trying to figure out how to assign the license to the head of design. The community members have reached out to Figma support, but they were unable to provide a solution. The community members are now asking the community directly for help on how to transfer the license or get a refund for the one under their name.

Useful resources

FFranck De Girolami

hi, I purchased Premium Relume Figma Kit (https://www.figma.com/community/file/1246326987077945210) for the head of design of my company but the license got assigned to me (I am the admin of the Figma account). How do I assign the license to him? thanks

6 comments

MMatt Johnson

I will check on this for you.

FFranck De Girolami

thanks!

MMatt Johnson

unfortunately we have no information or any mechanism to move this file from your account to the team account. You would need to reach out to Figma support - I did the digging for you to find the form to contact them at. Hope you are able to resolve and apologies that we couldn't have been more helpful here!

FFranck De Girolami

Thanks , I already reached out to them and they said to reach out to you guys directly. How do I get the license for someone else though? And could you cancel & refund the one under my name?

FFranck De Girolami

please let me know, thanks

MMatt Johnson

sent you a DM!

Add a reply