Hey!
I'm having issues with accessing the Relume Premium Figma kit. I have no trouble accessing the Free Relume kit and opening it on Figma, but when I try clicking on the Premium version, nothing happens. I have already paid for Relume and I'm not sure what I'm doing wrong.
can you DM your Relume email and he can push you through trial if you are ready to get going with the pro kit. You said you've already paid for it but I think that you are just in the 7 day trial - so we'll end the trial and then you'll have access to the kit.
you are grabbing the figma kit from this page - yeah? https://www.relume.io/figma-library
Correct. When I click on it, nothing opens, whereas, when I click on the free kit, it immediately opens in Figma.
can you please just entertain a couple of troubleshoot things for me before we escalate this to the developers?
As I've been on the Relume Starter plan for a little over a month now, I honestly can't remember if I tried opening it before, but currently I have no recollection of it.
alright, one last thing - can you clear your cache (not your cookies, thats annoying!) but just your cache. Just want to make sure its loading the right link for you.
Thanks man, I appreciate you jumping through the hoops with me on this one - the link is working fine for me and I would also imagine we'd have more widespread alerts if it didn't work for others, so I'm trying to eliminate the basics here first.
I cleared my browser cache, relogged into Relume again and tried opening the kit, and again nothing happened.
And not a problem man. I know how it is in customer service. It can be a pain dealing with people that don't listen or follow procedure
It's likely an issue on my end, because I doubt this issue is happening to everyone using Relume
yeah exactly - once I get 2 or 3 alerts of an issues, its a pattern and we can usually resolve most issues pretty quickly - I'm escalating it now. I know its getting late for you Lucas so I can follow up via DM here once resolved. Really sorry for the issues here but we'll get it sorted! πͺ
If you were planning on pulling an all-nighter and cranking on stuff tonight though let me know and we can figure something else out too.
one more thing - when you are clicking on the button, you can't right click and open in a new tab, you have to just click on the button - are you right clicking by chance or?
I'm left-clicking (on PC). I've mentioned that I've had no issues opening the Free Relume Kit in Figma. I assumed the interaction would be the same with the Premium version.
it is in a sense, but with the premium figma kit we are redirecting you, so if you just click on the button - not trying to open it in a new tab or anything like that, is the only way the link will work.
Not sure I follow, sorry. When I click on the link, nothing on the page or in Figma changes.
Our developers are asking for a quick loom - or screen recording - no audio - is that possible at all?