Hey Relume team! I have an urgent issue: a client is leaving feedback as comments in my wireframe, and I can see the comments being left in my email. But when I go into Relume, I only see one comment left by her (it's in orange, all other red comments are my own). Can we fix this issue so I can make sure I see comments left by clients? This happened with one other client as well a few weeks ago, I thought it was a fluke but it's now a recurring issue. The share settings I sent are "Anyone with the link can comment"
Thanks @Matt here's the link: https://www.relume.io/app/project/P1933192_n-B8CstJtdZbSN-HvJaqm-t5oZMLLuZK1xIr6QyQkKA
@Elodie Riha do you know if the sections or elements that these comments are referring to are still in the project - I know thats harder to do now that the comments are not showing up but wondering if you are able to decipher any and check that for us. Thank you in advance for your cooperation and patience here.
Hey @Matt! Really appreciate your help here. Yes, all elements and sections that she left comments for are still in the project. Nothing was deleted or moved around, which I know could cause a comment to disappear.
@Matt Here is a screenshot on the client's end. She can see all the comments but I can only see mine.
@Elodie Riha ah interesting…I did get news that we may have some insight into what happened. Maybe this piece of info will shed even more light. Thank you!
