Issue Upgrading from Free to Paid Pro Account in Slack

Hello, Has anyone seen an issue/problem upgrading from an empty (no projects) Free account to a Paid Pro account? I am unable to upgrade, it only allows me to upgrade to Teams.

16 comments

Matt J.
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Joshua R. apologies for the issues. If you wouldnt mind emailing support@relume.io our account specialists can help you!
Joshua R.
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Hi Matt J. thanks for the reply, and no worries. I did email support@relume.io last week but I have not heard back yet. I’ll try sending another mail. Thanks.
Joshua R.
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Hi Matt J., it has been some time before hearing from support@relume.io (4 business days) — also there is not a confirmation after sending the mail. I am worried it got lost. Does it usually take awhile before hearing a response? I want to pay you guys, and get going on a project, but this is stalling everything.
Matt J.
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Joshua R. understood - I see both your emails, not sure whats going on there. I will ping somebody to jump on this ASAP. I'd be shocked if this is not resolved in the next couple of hours or less.
Joshua R.
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okay, thank you
Joshua R.
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very much
Matt J.
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yeah very sorry for these issues, completely unusual circumstance for us
Joshua R.
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no problem
Joshua R.
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just wanted to make sure it didn’t get lost
Matt J.
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actually BIG problem - I've alerted the team on it - I am even just going to go ahead and upgrade you to Pro for free for the first 30 days to make up for this - I think you should be good now with Pro features - Joshua R. - check and let me know?
Joshua R.
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oh wow, that’s great, thanks Matt!
Joshua R.
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let me check
Joshua R.
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yes, looks like it works! thanks Matt, big help - I’ll start working now
Matt J.
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Sounds good I would have done that sooner but I had thought it was more complicated than it actually was. Apologies again for the delay. Happy building! 🔥 🚀 if you have any questions at all - Relume or not - please reach out to me directly.
Joshua R.
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no worries, thanks Matt
Joshua R.
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appreciated