Troubleshooting Sitemap Import Errors

At a glance

A community member is experiencing an error when trying to import a sitemap. Another community member asks for more details, such as the URL and error information, to help troubleshoot. The original community member then mentions they had messaged someone 6 days ago but did not receive a response.

A third community member responds, explaining that they looked into the issue and found that the website seems to have protection set up that is blocking automated requests, preventing the importer tool from accessing more than about 15 pages on the site. The community member suggests the original poster contact the client's development team to address the issue.

CChris O'Hare

getting an error multiple times when i try to import a sitemap

4 comments

MMatt Johnson

okay and you are just getting an "error importing" message or? If you want to DM the URL and any other information you have on the error that would be helpful, thanks!

CChris O'Hare

hi Matt i direct messaged 6 days ago but haven't seem to have gotten a response

GGeorge Caley

Hi Chris! Sorry to hear you've been running into this issue. Thanks for sending through those details.

I looked into it, and the website seems to have protection set up that's blocking automated requests (our importer tool gets about 15 pages in, and then it's prevented from accessing any more pages on the site for some time).

CChris O'Hare

ok thanks for that ill have to talk to clients dev team about it

thanks for highlining the cause

Add a reply

Community forum for knowledge and support

Troubleshooting Sitemap Import Errors