Trouble Moving Premium Figma Kit: Seeking Help from Lumers

·May 26, 2024 12:52 AM

Hi Lumers, I'm a Pro member. I'm having trouble opening/copying and moving a Premium Figma Kit into our team in Figma. It opens by default in External Teams > Drafts and when I attempt to move it to a Project, I receive a message of "You don't have edit access to any projects, so you can't move this file. Join or create a team and project, then try again." This is clearly not the case because I am the admin of a Team in Figma with the same account I'm logged in with. My email address matches in Relume and Figma. I have tried logging out and back in. Anyone out there experienced something like this before? I realize this may be a Figma issue more than a Relume one, but I figured some smart person here might know the answer. Thank you!!!

5 comments

· Sorted by Oldest

Matt J.
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Ben H. so in some instances, the account you have selected on web/browser may not be the same one you have selected in the Figma desktop app. I would open up a fresh tab and navigate to figma.com - I would make sure that you have the account you wish to open the kit into, selected. I would then proceed to open said figma kit. If its still not allowing you to move the file, I would make sure to be logging out of the account via the browser (again the desktop app is separate). And logging back in. If you have multiple figma accounts, I would try logging out of the other accounts, only leaving the one account you care about. I would make sure that your status in the members table looks like this, and does not have any additional blue links around either one of these two columns - this would tell me that you may be an admin but have restricted access for some reason. These are just general troubleshooting tips, not for sure things. I am hoping one of these things work for you, but let me know if thats not the case.
Ben H.
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Matt J. I really appreciate your thorough note. Unfortunately, I just did all those things and it's producing the same issue. I'm reaching out to Figma in the hopes that they have a solution.
Matt J.
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Ben H. okay sounds good. Yeah this is typically not an issue - I have 3 Figma accounts and toggle across them frequently and have never had an issue getting a figma kit into the right team. Hope they can help you!
Ben H.
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Are you aware of another way to get the Figma kit into a project? I know you're supposed to be able to publish it to a Team, but I'm not able to do that, either.
Matt J.
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ah, that's also probably signaling a permissions issue with the team. In theory, couldn't you continue working through the file in drafts and move it once you get this resolved or no?

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